HOPE App - Privacy policy as technical supplier

Privacy policy

The HOPE App (service) has been developed and is owned by ADDI Medical.

Your employer/healthcare provider makes the service available to you free of charge. The service is provided in its current form.

This page provides information on our policy with regard to the collection, use and disclosure of personal data related to use of the service.

By using the service, you consent to our collection and use of information in line with this policy. The personal data we collect is shared only with your healthcare provider.

The service does not use any third-party product to collect personal data about you.

Unless otherwise defined in this privacy policy, the terms of this privacy policy have the same meaning as our user terms and conditions, which you can view at www.addimedical.se.

Data logs

In the event of a software error arising when you use the service, we log non-personal information with the aim of improving the service. Such non-personal information shall not be used or shared other than as described in this privacy policy. In this case we obtain information from data logs (via third-party products) on your mobile phone. These data logs may contain information about your mobile phone, such as Internet protocols, IP address, device name, operating system version, configuration of the app when using the service, time and date when the service was used and other similar statistics.


What is a cookie?

A cookie is a text file consisting of letters and numbers that we store in your web browser or on your hard disk with your consent. A cookie makes it possible to recognise your computer and collect information on the pages and functions visited. It also helps to save your preferences when you navigate our website or return to it on another occasion. Cookies are generally used by all websites and are usually a prerequisite for the website or digital channel to function properly. By continuing to log into ADDI’s web service you agree to the use of cookies.

How we use cookies

On ADDI Medical’s digital channels we use cookies for various reasons related to aspects including functionality and analysis in our web service. They help us to enhance your experience when using our web service and enable us to improve your experience of the website. Some of these cookies are a necessary prerequisite for the functionality of the web service, while others make the service easier to use and amplify your user experience.

Functionality cookies

We use functionality cookies to be able to recognise you when you access our web service again. They make it possible to personalise the service content for you, address you by name and remember your previously selected preferences to some extent. Functionality cookies are also used:

  • To remember your login details
  • To ensure the consistency of our web pages
  • As performance cookies

Performance cookies enable us to recognise and count the number of visits to the website and see how visitors navigate their way around the web service. They also help us to improve how the web service functions; for example, by ensuring that you easily find what you are looking for and that the pages you visit are loaded faster.

Examples of how cookies are used

Cookies are used to improve ADDI Medical’s digital services, for example by:

  • Counting how many people use the services, so that we can make them simpler and faster
  • Analysing data that helps us to understand how you use the web service, so that we can improve it

Removing cookies

If you should decide now or in the future not to accept cookies or to remove them, you can do this via the settings in your web browser, which permit blocking of some or all cookies. If you opt for a web browser setting that blocks all cookies, you risk losing access to all or parts of our web service.


We value the fact that you have entrusted your personal information to us and we therefore endeavour to take commercially acceptable measures to protect it. Please be aware, however, that no method of data transmission via the Internet or of electronic data storage is completely safe and reliable. We cannot guarantee its absolute security, therefore.

Links to external websites

The service may contain links to external websites. If you click on a link, you may be redirected to such an external website. Please note that these external websites are not operated by us, and we recommend that you check the privacy policy of any external website you visit. We have no control over the content, privacy policy or operation of any third-party or other external services, nor any responsibility for these.

Changes to this privacy policy

We may update our privacy policy from time to time, and so we advise you to check this page at regular intervals. We shall announce any changes by publishing the new privacy policy on this page. Changes in the privacy policy shall come into effect immediately following publication on this page.

Contact us

If you have any questions or suggestions regarding our privacy policy, don’t hesitate to contact ADDI Medical AB by e-mailing support@addimedical.se.

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