Healthcare professionals such as doctors and nurses, research staff and administrators work in the HOPE Practitioner medical record system – available as a web application and mobile app. A general care plan can be created and configured from the start. Over time, this can be populated with activities and personalised to match specific patient needs. The plan has no limit to the number of activities that can be added.
- Dynamic forms
- Appointment invitations and acknowledgements
- Chat sessions and video meetings
- Home tests
- Measurements such as weight, steps, blood glucose, blood pressure, etc.
- Food and drink intake
- Medication intake
- Medication dispensed
- Training/working out
- Request for consent
The purpose of the care plan is to support staff in their work and the requirements for higher quality and greater efficiency in patient-facing healthcare work, increasing availability and service accessibility for patients. Some of the work previously performed by healthcare staff can now be done by patients, while healthcare can offer more communication channels. Healthcare can view and monitor patient self-care via manual and automated monitoring of threshold values. Automated and proactive alerts via via notes, text message and email are sent to care staff if one or more threshold values are exceeded.
Activity planning via HOPE Practitioner facilitates the generation of automated standardised care pathways, as well as other identified pathways. From the perspective of the care staff, care plan content becomes a cohesive series of activities and results from patient registration of self-care and can be followed up by care staff in real time.
Information and data generated by the patient when answering questions and performing activities is automatically shared with authorised care staff, providing them with a readily accessible and customised overview of the patient’s needs and state of health.
Healthcare professionals can communicate in a personalised manner with patients via the chat function or via automated replies from the chatbot. Automated replies give the patient individually tailored advice and support with no temporal or spatial limitations and it can be gradually adjusted as the question base is expanded.